Accessibility Plan

Multi-Year Accessibility Plan

 

Providing Goods and Services to People with Disabilities

 

Multi-Year Accessibility Plan

This multi-year accessibility plan outlines the policies and actions that Jack McGee Chevrolet Cadillac Limited (“the Dealership”) has put in place and will maintain to prevent and remove barriers for people with disabilities in compliance with the Accessibility for Ontarians with Disabilities Act (“AODA”). The Accessibility Plan will be reviewed and updated at least once every 5 years.

 

Plan Statement

In accordance with the AODA and the Ontario Human Rights Code, Jack McGee Chevrolet Cadillac Limited is committed to providing a working and learning environment that is accessible and inclusive to all persons who work, purchase goods and services and provide third party services or visit the Dealership.  It is the policy of the Dealership that its working and service environments will be free from discrimination and harassment as defined by the Ontario Human Rights Code.

 

Customer Service

The Dealership strives at all times to provide goods and services in a way that respects the dignity and independence of persons with disabilities.  The Dealership is also committed to giving people with disabilities the same opportunity to access our goods and services and allow them to benefit from the same services in a similar way as other customers.

The Dealership will also continue to provide training on accessible customer service to all new employees who interact with the general public and third party vendors, review and update policies regularly to ensure high quality accessible customer service, review all customer feedback and take appropriate action and continue to implement service disruption protocol by posting signs to advise the public where alternate service may be obtained while repairs to existing services are completed.

 

Training

Jack McGee Chevrolet Cadillac Limited will continue to provide training to all employees on the requirements of the accessibility standards under the AODA as it relates to people with disabilities. Training will be provided in a way that best suits the duties of each employee. Training records will also be kept to ensure that all employees have received training.

 

Employment

The Dealership is committed to fair and accessible employment practices that attract and retain talented employees with disabilities.

 

Information and Communications

Jack McGee Chevrolet Cadillac Limited is committed to meeting the communication needs of people with disabilities.  We will consult with people with disabilities to determine their information and communication needs. The Dealership is also committed to providing our customers and clients with publicly available emergency information in an accessible way, upon request.

 

Accessible Formats and Communication Supports

Jack McGee Chevrolet Cadillac Limited will continue to ensure its policies and information are accessible to people with disabilities.  Upon request, we will provide information in accessible formats or provide communication supports for people with disabilities. We will ensure that the information is provided in a timely manner, at no extra cost, and that the person making the request is consulted in order to determine the most appropriate format or support.

 

Feedback

The Dealership will ensure any feedback processes are accessible to people with disabilities and ensure all publicly available information is made accessible upon request. If a person with a disability asks for it, we will work with them to figure out how to meet their needs within a reasonable timeframe.

Customers who wish to provide feedback on the way Jack McGee Chevrolet Cadillac Limited provides good and services to people with disabilities can email any of our managers through our website.  They can also call 705-741-9000 and talk to any of our managers or write to us by mail.

 

Modifications to Policies

Any policy of Jack McGee Chevrolet Cadillac Limited that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.